Return & Exchange Policy

Returns

Returns are accepted only when the courier is outside your location. Once the courier leaves, we won't be able to accept returns or issue refunds.

Shipping charges are non-refundable.

Exchange Policy

Exchange requests are accepted within 48 hours of receiving your order.

To be eligible for an exchange:

- Items must be unused, unworn, with tags, and in their original packaging.

- The item must be in the same condition as when you received it.

To request an exchange, please email our customer service team at shopmuseoo@gmail.com with your order number and the item(s) you’d like to exchange. Our team will guide you through the next steps.

Please note: Shipping costs for exchanges are the responsibility of the customer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Please note that we reserve the right to refuse returns or exchanges that do not meet the above criteria. If you have any questions or concerns, please contact our customer service team and we will be happy to assist you.